Return and Exchange Policy:
- The right to exchange and return is guaranteed for all our customers and applies to all products displayed in our store.
- All products offered in our store are subject to the return and exchange policy in accordance with the terms and conditions stated on this page.
- Items can be returned or exchanged if they are in their original condition at the time of purchase and in the original packaging.
- Returns are accepted within three (3) days and exchanges within seven (7) days from the date of purchase.
- Please contact us through the "Contact Us" page or via our phone numbers to request a return or exchange.
- Please take a photo of the product and send it along with the city, address, and order number to facilitate the exchange for another product if the item is defective, has a specific flaw, or does not match the agreed-upon specifications.
- A full refund will be issued to the customer if the product received is completely different from the description provided on our website.
- We are not responsible for any expectations regarding the use of products by the customer that we did not mention on the product page of our website.
- A 30% fee or a minimum of 25 dirhams will be deducted if the customer does not want the product and it is not defective or problematic.